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Four winds resort casino11/25/2023 ![]() ![]() The buffet was extensive and reasonable and the Timbers Deli had surprisingly tasty food. ![]() The employees in the casino were also quite nice. It would be nice if they had a pool and/or a spa, but I am sure the idea is to drive the business to the casino. I wish there was a little more to do at the hotel. I enjoyed the casino and the shops and restaurants. I was surpirsed that this ADA room was at the farthest end of the hall on the third floor, but the room was excellent and the rest of the customer service was far better. At that point she was miraculously able to offer me an "accessible" room that was non-smoking. This casino is open 24 hours a day with a hotel consisting of 415 rooms. She was not friendly nor did she offer any solutions until I asked if I could upgrade at my own expense to a non-smoking suite. Four Winds New Buffalo is a Native America Casino located in New Buffalo, Michigan. When I walked up to the desk and gave my name the woman at the desk did not say hello or welcome, but simply "We are out of non-smoking rooms". The hotel is quite nice and the room was large and very clean. Their 23 Resolve Complaints rating is a cause for concern. Our Verdict: Four Winds Casino Resort is highly recommended company, but beware of poor customer service. I took advantage of a two night complimentary weekday stay last week. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. ![]()
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